Welcome to CouriersPlease Help Centre

Have a question or need some help? Find your answers below by reading tracking your delivery, searching our frequently asked questions or stay updated with the latest news.

Track a Package

Find out where your package is in our network. The tracking number contains up to 15 characters (letters and digits), for example, CPWI660000012345.

Useful Tools

Need to redeliver, send or have a parcel collected? The following tools can assist you with taking the next steps.

Top FAQs

Here’s a list of the top 5 frequently asked questions.

We pride ourselves on providing a transparent pricing structure. You won’t find any hidden fees or charges at CouriersPlease.

Prices are based on volume. We have a quick quote calculator tool so you can calculate the price.

If you are a regular sender, please contact us for a free consultation.

November and December are the busiest months of the year for CouriersPlease and we want to mak esure your special deliveries arrive at their intended destination in time for Christmas.

You can download a copy of our latest possible pickup dates in which we can guarantee (external circumstances aside) your delivery will reach its intended destination in time for the big day.

Christmas Delivery Cut-Off Dates

Tracking is updated at regular intervals to ensure you stay in control of your delivery from store-to-door.

If the item you are checking does not have an update, you may wish to try again at a later time. 

If you are still experiencing problems with tracking, please contact us for assistance.

Effective 1 March 2021 our drivers will no longer be authorised to leave (ATL) any consignments identified as 'Signature Required' (SIG).

Instead, they are to attempt to obtain proof of delivery as per the process outlined below, and in the event the recipient is unavailable they are to card the consignment appropriately. The only exception to this is if the recipient utilises our Delivery Choices through the approved channels and selects ATL.

For information about how we are managing pickups and deliveries for both residential and business addresses please refer to our latest update.

Each franchisee has a timetable (similar to a train or bus), so they are typically in your area several times each day. All of our franchisees typically operate 2 cycles per day in their respective territory – meaning if you book a job in mid-morning it should be collected in the afternoon the same day.

Recent Articles

Stay up-to-date with all the latest news, alerts and social posts.


Published on August 28, 2021