Welcome to CouriersPlease Help Centre

Have a question or need some help? Find your answers below by reading tracking your delivery, searching our frequently asked questions or stay updated with the latest news.

Track a Package

Find out where your package is in our network. The tracking number contains up to 15 characters (letters and digits), for example, CPWI660000012345.

Useful Tools

Need to redeliver, send or have a parcel collected? The following tools can assist you with taking the next steps.

Top FAQs

Here’s a list of the top 5 frequently asked questions.

As November and December are the busiest months of the year for CouriersPlease, we have produced a guide that indicates our latest possible pickup dates for Christmas deliveries.

External circumstances aside, we'll make every effort to ensure your deliveries reach their intended destinations in time for the big day.

Download a copy of our latest possible pickup dates via the button below.

2021 CP Christmas Delivery Cut-Off Dates

Tracking is updated at regular intervals to ensure you stay in control of your delivery from store-to-door.

If the item you are checking does not have an update, you may wish to try again at a later time. 

If you are still experiencing problems with tracking, please contact us for assistance.

Effective 1 March 2021 our drivers will no longer be authorised to leave (ATL) any consignments identified as 'Signature Required' (SIG).

Instead, they are to attempt to obtain proof of delivery as per the process outlined below, and in the event the recipient is unavailable they are to card the consignment appropriately. The only exception to this is if the recipient utilises our Delivery Choices through the approved channels and selects ATL.

For information about how we are managing pickups and deliveries for both residential and business addresses please refer to our latest update.

Each franchisee has a timetable (similar to a train or bus), so they are typically in your area several times each day. All of our franchisees typically operate 2 cycles per day in their respective territory – meaning if you book a job in mid-morning it should be collected in the afternoon the same day.

Anyone at the delivery location can sign for a parcel.

Following an attempted delivery, where an item has been taken to a Hubbed collection point, the recipient will need to show a valid form of ID to collect their item.